Emirates review by Richard 2017-01-19

On a recent flight from Cape Town to Sydney I was shocked at how emirates have completely dropped the ball. They use to be a great airline but now they are so incredibly rude and will arrogantly brush off any criticism as the passengers problem. In Southern Africa they changed the baggage policy but failed to properly inform the passengers. Instead of one 30kg bag you must now take two 23kg bags which meant many passengers had bags over 23kg. To "get out" of this dilemma, emirates makes you pay a standard $75 penalty fee. I was shocked at the sheer volume of passengers that had to pay this fee. When I complained to the ground staff I was rudely shouted at by their senior manager