Air Canada review by Cleve 2017-06-04

Upgraded to business class for several hundred dollars. Was a long working week and just wanted to chill on my way back home Saturday afternoon. No greeting. No smiles. Attendants morosely going through the motions. I feel sorry for them, their morale seems to be non-existent. Had a choice of meals and as is often the case what you want they are out of. Which in this case was the chicken, so beef 'tenderloin' it is. I honestly don't think I would have served it to my pets it was so awful. Didn't make a fuss, just returned the plate without complaint. As I was still hungry I requested a cheese and fruit plate from the economy cart, which seemed a somewhat complicated request from the standpoint of the attendant. Eventually she came back with it and informed me that I would be required to pay for it - $4.95! Several hundred dollars to upgrade, an inedible meal and I had to pay for the cheese plate. The cheese was limp and the grapes were shrivelled. So sorry she was but, you know, rules are rules. A shrug of the shoulder and she was gone for the rest of the flight. Cabin on the 320 was tired, the seats sagged and the service was all but non existent.