Icelandair review by Keith

I booked the flight several months in advance as was led to believe that I had a choice of a seat assignment. My electronic ticket showed seat 6C on each leg of the ticket. Everything was good from Denver to Reykjavik and then to Trondheim. On the return home I checked in at the SAS desk at Trondheim as they were the one handling Icelandair. I was given a boarding pass to Reykjavik and then on to Denver. I noticed that the seat assignment from Reykjavik to Denver was 6F. When I asked about the change in the seat assignment I was told check when I arrive in Iceland. I inquired about this in Reykjavik as was told it was still the Economy Comfort section. Upon boarding I found that on a B757 seat 6F does not recline due to being in front of the emergency exit. Having a bad back and surgeries to fix it the thought of 7 and a half hours of agony was not something I wanted. I inquired if I could upgrade to the Sega class and was told that was not possible. I was willing to pay the difference and was also told that could not be done. There were two people in the Sega class. Not only did they lose some extra revenue, but a customer. I chose Icelandair because a friend of mine said to try it as I could have a week stay in Iceland which is what I did. After arriving home I checked my e-mail on my computer and found that when I was in Lauvsnes they changed the seat and if there was an available seat in the same section they would change it. Seat 6C was given to 1/2 of a couple. I do not have a smart phone because I have found they are not needed and i did not take my laptop with me. If you book a flight on a B757 and they assign you seat 6F, chose another flight or a different airline.