Passenger Review

Singapore Airlines review by Solita 2016-07-21

6 / 10

20 July, 2016 by ar

Economy Class

Because of dietary issues I contacted Singapore Airlines months in advance of my flight to request to be assigned a Child's Meal as I had found from previous trips that the simplicity of the Child's Meal was most suitable to my needs. My request was denied by Singapore Airlines because I was an adult. No other reason. I escalated my request but each and every time my request was denied. Of both the Low Sodium and Low Fat options I ended up selecting, each and every meal was fish which by my return flights was frustrating due to the repetitiveness and that I'm not a big fish fan. Not a big deal most people would say however during my flights back to Australia I became ill because I could barely eat any of the food. One flight didn't even have any fresh fruit available. Singapore Airlines have subsequently advised that in future I can have the Child's Meal but I won't be taking that chance after being repeatedly denied on both my outgoing and incoming flights to Australia. The lack of flexibility with the meals and the lack of imagination in the meals has turned me off.

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Singapore Airlines

Singapore Airlines

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline