Air New Zealand review by Maria 2016-12-08

I would like to write a special THANK YOU to a certain Jeanie at Wellington Airport who was working at the helpdesk when we came rushing to her aide late at night. We had been refused to board a jetstar flight for a booking mistake and there was about 2 minutes left for us to book the last flight out that night back home. It was one of those horrible days where everything goes wrong, we had already missed another flight that day (also with Jetstar who had refused to wait for us) and we were stressed, exhausted and to us in that moment it felt like the world was ending. Jeanie went the absolute extra mile to find us cheap tickets on the flight that was about to leave. She did what seemed like the impossible, and although we were putting her in a very pressured, time sensitive situation, she did her best while also reassuring and calming us down. She handed us our boarding passes and told us to run to the gate. We made it with a minute to spare and had a very pleasant Air New Zealand flight back home, complete with friendly stewardesses who refilled my water bottle for me. But most importantly, we felt like Jeanie had had rescued us. Jeanie, you have no idea what you did for us today