China Southern review by roger 2015-02-04

CZ3878 on January 15, 2015. Second flight was CZ399 on January 16, 2015. I recently took two flights with China Southern. Both flights were delayed. The first flight was delayed for an hour with no reason given. The second flight, CAN to JFK, was delayed for two hours because a passengers claimed her baby had a fever, and that a doctor should enter the plane, and examine her baby before the flight could depart. The staff obviously had no training or idea as to what to do in this minor situation. We sat in the plane for two hours as various passengers quietly and politely tried to explain to the woman as to why she and her baby should just leave the plane if she did not want to travel. The woman had moved herself and her baby to the first class section while refusing to leave the plane. The woman eventually left the plane. Food was average or below, the seat was ok, but it is more than obvious that this airline is ill-equipped to deal with unusual situations, no matter how minor. During the first meal service the flight attendant did not give me a choice. She just looked at me and then tossed a foil-wrapped hamburger at me. Nothing served with the hamburger, just meat and bread in a foil wrapper. We arrived at JFK two hours late, and of course there were no announcements or staff made available to those of us who were late to our connecting flights. Their website seems almost useless. Could not even make a seat selection.