Condor Flugdienst review by Benoit 2015-06-11

When we tried to check-in on our return flight from Cancun to Frankfurt, we were told that we were not on the passenger list. The check-in counter employees told us that the travel agency had failed to book the segment. We were then left without any assistance at midnight in the Cancun airport. We had to find a hotel for the night. We got in touch with our travel agency to ask for a solution, and when they contacted Condor Airline services, the agency was told that we were no-show. This was a lie. Now, according to our travel agency someone at Condor recognized an internal mistake and a solution was found for our return trip to Europe the day after without additional cost. On this return flight we met other passenger who were supposed to be on the same flight the day before. According to them, the flight was overbooked and they had been compensated accordingly. We found out that we had been less lucky and lied to. I raised a complaint with Condor Airlines customer service, and got a standard policy copy paste as the only answer, after 3 weeks. No compensation. Treating customers this way is unacceptable, and I can only advise people to avoid this company.