United Airlines review by Aman 2015-11-15

While making reservation, I was told that there is one check-in luggage allowed for an infant. But while doing check-in at the airport, I was asked for $100 extra for the infant luggage, which OBVIOUSLY I had to pay. It was clearly mentioned in my ticket that one luggage of 23 Kg is allowed. I had also requested for the bassinet while making the reservation. I was told its first-Come-First Serve Basis, which is understandable. At airport counter, I was told my request has been accepted and a bassinet will be provided inside the plane for the baby. BUT when my wife boarded the plan, they asked for $200 for the bassinet seat, which was lying vacant for the whole journey. Can you imagine situation of a 5 feet 2 inch girl carrying a 19 Pound baby in a 16 Hour Non-stop flight????? My wife even requested saying the seat is vacant and can she use it?, but she was declined.. I had to reschedule the return ticket and even though I had a cheaper option of united airlines, I declined it, because for me, comfort of my wife and son is more important than saving couple of hundred bucks. Flight attendants were too rude and they almost crushed my baby feet with there food trolley(itwasaisleseat)