Passenger Review

Malaysia Airlines review by Steve 2016-09-16

8 / 10

15 September, 2016 by ar

Economy Class

I flew with Malaysia airlines on flight MH002 on 27th March 2016 For various reasons the flight terminated at Manchester instead of Heathrow where we were kept on the plane for 5 hours before disembarking without instructions about what to do next. Because of the additional expense and inconvenience I was offered a free flight in compensation. Great idea! However, it is proving impossible to book this flight a s no one wants to help me. I have so far spoken to 5 different people who have been at best evasive and at worst down right rude and obstructive. So, phone calls and e-mails are getting me nowhere. What to do?

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Malaysia Airlines

Malaysia Airlines

Overall Value for Money

4

Seat and Cabin Space

4

Customer Service

4

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline