United Airlines review by Doug & Arlyn 2017-06-06

Terrible Airlline Company. On flight from LAX to Dulles. Staff was extremely un pleasant. Not over concerned at that position not but then on arrival one piece of our luggage was lost. This was a direct flight and one piece missing? Came to find out that 10 people from our flight lost luggage. Several conflicting explanations were offered but after an hour we all left w/out our luggage. On our return flight. Told after boarding that the only way to watch anything was by streaming thru our own devices and that we must download the United app. Of course that wasn't possible for the large number of attempts to access internet and App Store. Probably wouldn't complain but then we were delayed after we were seated. It was explained that they had no pilot or flight crew. Would drive to get us a flight crew and pilot ASAP. An hour after boarding we were told that the pilot Was at the airport and would begin preparing to leave. Still attempting to access App Store. I will never use United Airlines again!! By the time we back away from the gate we have already been seated for an hour and 20 + min. Most unprofessional travel experience I've had with hundreds and hundreds of flights hours