Qantas review by Jacky 2016-10-18

I flew from Haneda in Tokyo to Canberra via Sydney. Flight from Haneda to Sydney had 2-hours delay, which was fine. But for somehow they allocated me to a flight from Canberra to Sydney late on that day, which was why I missed a VERY important meeting with government officials in Canberra. I tried to change my flight to Canberra to the earlier one, but they rejected without any apologies (my Aussie friend on the same flight from Tokyo was able to take an earlier flight to Canberra for some reason). When I asked a lady to change flights at the gate 18, she sighed, and even laughed me with her colleagues after I left. Very very sad and disappointing. I had similar experiences with this airline a couple of times, and now decided never use it again without any necessity.