Emirates review by Garry 2014-07-01

SYD / DBX / FCO - VCE / DBX / SYD. i am 6ft+, the economy seat pitch is appalling. How an airline expects you to sit, sleep and eat in the seat provided is ridiculous, then, once your advised your selection is not available you move on to a cold bread role, freezing cutlery and followed by a very chilled red wine. All juggled on a tray designed to allow said cold cutlery, bread role and any other item not tied down to fall on the floor, this naturally takes place after the traveller in front has pushed his seat (cell) back in order to make it impossible to eat. Now the crew, Emirates proudly announced they had many language speakers onboard, I am not sure but I think one of the announcements was in English, anyway it may as well all been in Italian as it was totally garbled and unintelligible. The crew were very average, more concerned with discussion amongst themselves than actually looking and speaking directly to the customer. The good, they actually controlled and boarded sections as should be i.e. passengers at the rear boarded first. Every flight on time, baggage arrived and an extraordinary good entertainment system given the cross section of travellers. Emirates are typical of an airline that has grown quickly but unable to maintain its customer service at the level required with this growth.