I am using this forum to thank United Airlines for their extremely welcomed compassion regarding my daughter's recent missed flight. She had mucked up her times on her trip to Florida, ending with a couple of days in New York. She missed her flight to New York! She was so stressed that she was unable to sort herself out so I, Mum in Australia, rang to try and get her on another flight. She had very little money left, being at the end of her trip and the staff member made a call to head office or a supervisor and United decided to put my daughter on another flight, at no extra cost. We are so very grateful and appreciative and we will definitely be considering United Airlines in the future, in addition to re-telling this story to all our family and friends. Thank you again from a very appreciative Australian family.
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