Spirit Airlines review by Diane

I was scheduled to take a %am fit out of Boston on Sept 11th, 2017. The flight was cancelled due to bad weather. Customer service then rescheduled a flight the same day from Boston to Myrtle Beach via Cleveland. There were many others on the flight from Boston to Cleveland headed to Myrtle Beach , as well. When we arrived in Cleveland we were informed that the flight to Myrtle Beach was cancelled. I was then told that a flight out to Myrtle Beach would not be available until Fri. Sept 15th. After a lengthy discussion, I was told that they would fly me back to Boston ( I had a place to stay there) and I rebooked a flight out for Thurs Sept 14th. I was not given a confirmation code nor did I have an email sent to me regarding my flight info. I called the customer service line and the message was the wait would be about 40 minutes. For those trying to reach Spirit- use selection #4, as it is for new reservations. that wait time was only 1 minute. I spoke to customer service and wanted info on my flight and how to get my boarding pass printed out at home. I was informed that I had to do it at the kiosk the next morning. I spent about 30 minutes trying to explain to the rep that I just wanted my seat assignment. I purchased a big seat and wanted to know if a refund would be given if I was not able to have a big seat available to me. I was told that I was given a big seat the previous flight and that they would not longer honor my seat request. When I asked to speak to a supervisor, I was told that no one could help me from the call center, that I would have to go to the airport and stand in line and have my flights rescheduled. I explained that I suffer from chronic pain and that standing is very hard for me. I need a wheel chair and would prefer to do this via phone. I was then told that my only option was a refund. When I asked again for a supervisor to the supervisor of the supervisor, the girl hung up on me. An hour later, I was sent an email that my flight to Myrtle Beach was canceled for Sept 14. I called customer service again, this time I was told there was bad weather anticipated in Myrtle Beach and the flight needed to be cancelled. This was not true. Then I was told that there was mechanical difficulty. Again, I had to explain my situation and was told that I qualified for a refund. The customer service rep said that no, I did not qualify. I was offered a flight again to Cleveland then to Myrtle Beach. The problem was, I saw that the flight to Cleveland was canceled as well. ( it is no wonder) Spirit had a lot of customers stranded in Cleveland going to Myrtle Beach. I saw a flight to Baltimore then onto Myrtle Beach, but, was told, that was not possible to do via phone, I would have to go to the ticketing area at the airport. As I was talking to customer service, my son found a flight with American Airlines. I explained that and asked for a refund. I was then told, I did not qualify since I was not able to take the available flights offered to me via Spirit. Really- they wanted me to wait another week? Are you kidding me? The customer service staff are poorly trained, is not user friendly and very limited in knowledge of their industry. There is a real lack of caring and concern for the customer. If you are considering Spirit as an airline please think again.