Air Canada review by Joel 2016-07-29

Two day delay!!! We made our connection but they couldn't get the bag over in time, so we get bumped before we even landed (I would have told them to junk he bag and get me on the plane) but told nothing but go see customer service. We get to customer service, and (wait for it) - wait 3 HOURS in line!!!! 3 Hours!?!? No kidding, only to be told that there is nothing they can do and btw there is an event in town so there is not hotels within 45 mins of the hotel. Then we are told that we were placed on the next mornings 9:00am flight... So we are stuck sleeping on the floor of the airport (it's 1:00am at this point) we get up and get to the gate by 5:45 THEN only to be told this 9:00am flight has also been pushed back to 7:00pm that night because the plane needs a new engine!!! We go to customer service to complain to be told 'sorry' and these things happen and to just stick it out and offered $20 for the inconvenience of missing two days of our trip. (Which gives insult to injury at this point) ... I am now waiting for our 7:00pm flight to London. I have no faith in Air Canada and neither should you!!! DO NOT FLY AIR CANADA if you want a smooth flight and experience. They will