South African Airways (SAA) review by Eileen 2017-01-14

Flew SAA from Durban to Hamburg with stops in Joburg and Munich. After delaying the flight in Joburg for several hours, we were then told that the flight is cancelled and we will fly out the next morning at 9am. SAA staff then made us collect their luggage, which took an hour, and then follow their staff to the hotel. The SAA ground staff could not find the hotel that was in the airport. Eventually we asked a cleaner where City Lodge hotel was and he gave us the directions. SAA only ordered a certain amount of rooms and I was the lucky person who got the last room after waiting for 3 hours in a queue with exhausted mothers, screaming babies and elderly people. The people behind me were then taken to another hotel at 3am where their shuttle broke down in the middle of the road. The next morning I had to get my bags re-sealed at my own cost. We get on the flight at 9am and then proceed to be delayed for another hour. I understand that flights get cancelled and delayed but taking 3-4 hours to get people in a hotel and having ground staff that don't know where they are going and what they are doing is just unacceptable. Never again SAA. Never again.