Passenger Review

Emirates review by Jacques 2017-05-23

6 / 10

22 May, 2017 by ar

Economy Class

I recently flew with Emirates from Cape Town to Dubai to Phuket. I was not impressed with the rudeness of the CT-DXB flight. It was as if they are doing you a favour in just bringing you a glass of water. Whilst in flight I pressed the buzzer. 20 minutes later I had to stop an attendant asking him why my calls is not being acknowledged. I requested water. 10 minutes later the water was placed apologetically on my fold out table.I have flown many flights with EMIRATES but this last round trip I found that service have deteriorated a lot. Even the quality of their food has gone for a loop. Lately the food has become tasteless and cold. I understand attendants fly long hours but really we sit cramped up for long hours too and pay a lot of money. On the entire flight I spotted 2 crew members that actually smiled. All of them look miserable and had these no care attitudes. It says a lot about the training and handling of staff by a company claiming to be the best airline.

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Emirates

Emirates

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

5

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline