Qantas review by Jamie 2014-12-06

Well things have definitely changed this year. I fly every week, Brisbane to Perth return, I'm on Gold, but purchased my QC before this. Since the start of the year, they've slashed ff points and status credits, increased ticket prices, started charging for exit row seats and are now using hand me down A330 aircraft from JETSTAR! Be warned that you most likely will no longer have an In Flig ht Entertainment screen in your seat, so will have a 5 hour flight with whatever works on a small old ceiling screen shared amongst everyone else. I say whatever works as repeatedly these break down and have to be restarted, so good luck watching anything. My last flight, the meal service was only put up one aisle after 30 minutes, the second aisle took 1 hour 45 minutes to get half way down, and there was no choice, you had vegetarian only. No apology or explanation... "Do you want something to eat?" Me: "Yes please". FA "Today you have Vegetarian pasta and peas". To sum it up, QANTAS aren't worth their costs anymore. Due to cost cutting to repair profit loss, they are insulting the customer by cutting everything possible from the customer service and frequent flyer bonus aspect of their business, even though this is exactly where their earnings originates. I'll be letting my QC lapse and am changing away from them. I'm disappointed as I'd always recommended them to all I work with and had people come across with me, now I've started the opposite and am warning all others flying this sector (at least) that the value for quality is long long gone. I've already taken 10 staff with me to Virgin as of the first flight of 2015. I sent QANTAS follow up to prior correspondence. Their attitude was basically "Sorry to see you go, but it's been nice knowing you", which falls in line with their attitude this year. Maybe once customers start to transfer they'll see it cost them more in customer base than they saved in slashing customer service, loyalty programs and below par aircraft for the longest trans continental flights. Farewell Red Roo