Finnair review by Claudia

I took this airline to fly back to Umeå (Sweden) from Frankfurt via Helsinki and it was a disaster. Everything went fine, but when we got on the plane and the boarding was completed we didn't take off. No real excuses just the utterance of the pilot we have to wait from an okay from Helsinki. After one hour on the plane we finally took off, missing my connecting flight to Umeå. We got no information about new connecting flights, and had to run through the whole airport to find someone who could help. The new connection was so tight with all the transits that it was just stressful and barely managable to get every conncetion flight, leaving also no time to buy sth to eat. I hadn't eaten for 9 hours. 3h later than planned I arrived in Umeå where my baggage wasn't delivered, when it arrived the next day it was damaged. When I wrote later a complaint to them, they first answered weeks later and then lied to me about the delay being caused by strikes in Frankfurt which took actually place one week after my flight, everything just so they slip paying compensation.