Finnair review by PAYAL

FINNAIR REALLY HAS ZERO VALUES OR CONSIDERATION TOWARDS YOUR CUSTOMER. HOW SMALL THEY MAKE A ’NO MEAL’ SOUND OR A SLEEPLESS NIGHT OF ZERO VALUE TO THEM! RESPONSE FROM FINNAIR Date: January 08, 2019, Time: 07:1908.01.2019 07:19 Dear Payal Rajpal Thank you for your reply. I am sorry that the previous reply didn't meet your expectations and apologize all the inconvenience in your flights. Unfortunately we can not meet with your request and respectfully maintain with our previously offered compensation of 120 euro gift voucher. When business class upgrade is made the economy class booking and service like meal will be cancelled from the reservation. As the upgrades for flights Delhi to Helsinki and Helsinki to Delhi have been made less than 24 hours prior the flights confirming the special meals to mentioned flights has not been possible. https://www.finnair.com/int/gb/information-services/on-the-aircraft/food-and-drink-on-board/special-meals Unfortunately Finnair doesn't compensate medical expenses. We kindly advice passengers to contact their own travel insurance company. Sincerely Finnair Customer Relations Herkko MY RESPONSE This beyond pathetic and appalling, rather getting worse! You have no empathy towards the fact - YOUR TECHNICAL SYSTEMS DID NOT ALLOW ME TO BOOK MY UPGRADE EVEN AFTER WINNING THE BID FOR TWO DAYS - YOU SERVED 'NO FOOD' ON YOUR RETURN FLIGHT - YOUR SEAT DINT RECLINE AND I SLEPT NEXT TO A COMPLETE STRANGER WHO SMELLED FOUL AND I COULD'NT SLEEP ALL NIGHT - I FELL EXTREMELY SICK AS A RESULT OF - NO FOOD! NO SLEEP! WHAT YOU HAVE TO OFFER IS A RIDICULOUS AMOUNT OF 120 EUROS. WHEN YOU CHARGE 430 EUROS FOR AN UPGRADE WITH NO MEAL AND FAULTY SEATS! I NEED A FULL REFUND OF MY UPGRADE AND THE FLIGHT AND THE INCONVENIENCE CAUSED TO ME. SO AN AMOUNT OF 5000EUROS IS WHAT SHOULD BE A COMPENSATION AND NOT 120!!!!