Frontier Airlines review by Sarah 2017-03-02

Terrible customer service and dirty planes. Clicked the wrong box while booking a flight and hit checked bag instead of carry on. When I noticed this upon check in, I did not have time to rectify the situation over the phone and in order to avoid a problem at the gate I paid again for a carry-on bag. Upon calling customer service a couple of days after my flight, I was told there was never a time I could be refunded unless the flight was canceled. Spoke with a supervisor and was told that if they made an exception for me they would have to do it for everyone and change the policy. I don't think anyone has said that to me since my 1st grade teacher. I indicated I was a frequent flyer with them and would not continue to fly if they were not able to accommodate a simple mistake and asked point blank if they were willing to lose a customer over $80 and they still said there wasn't anything they could do. I will never fly with them again. This was icing on the cake to all of their hidden fees and dirty airplanes with "pre-reclined" seats. The woman next to me had to get someone to wipe her seat before she sat down as there was a brown stain that we couldn't decide if it was blood or fec