Passenger Review

United Airlines review by Sheila

1 / 10

11 February, 2018 by

Premium Economy

Worst airline I have ever flown or dealt with. Customer service is useless. Called to use a $137 credit (my money) towards an upgrade after I was charged $400 for a changed ticket and was hung up on by customer service representatives three time before someone gave me a different number to call. Then I listened to an automated attendant and had to answer questions before I could speak with a real person who had to refer me to a supervisor who told me I couldn’t use the credit. The airline space is so tight that I couldn’t move and I’m only 5’3” and 125 lbs. the flight attendants are rude and the baggage fees are outrageous.

1

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United Airlines

United Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline