United Airlines review by Sheila

Worst airline I have ever flown or dealt with. Customer service is useless. Called to use a $137 credit (my money) towards an upgrade after I was charged $400 for a changed ticket and was hung up on by customer service representatives three time before someone gave me a different number to call. Then I listened to an automated attendant and had to answer questions before I could speak with a real person who had to refer me to a supervisor who told me I couldn’t use the credit. The airline space is so tight that I couldn’t move and I’m only 5’3” and 125 lbs. the flight attendants are rude and the baggage fees are outrageous.