AirAsia X review by Brendan 2016-12-10

Just got off an 9hr flight. When I boarded the flight I was not aware that Air Asia did not provide any inflight entertainment, food, beverages, pillows or blankets. I re-checked my booking itinerary and found that the only way I could have found this out is if I had decided to 'manage my booking' prior to the flight. My complaints are 3 fold: 1) When I book a flight I should know what I am getting before I book it and when it is booked, it should be booked, I shouldn't have to then manage it.... 2) I received 21 emails from Air Asia after I booked the flight all titled 'Air Asia Reservations'. Each email asked if I wanted to upgrade to business class. I consider this spam. None of these emails asked if I wanted food or beverages, or in flight entertainment. 3) Water. Water is confiscated at the baggage check at the airport. Water is an essential service - just like a toilet and air. Water should be free - I should not have to pay for water no matter how much money I am saving. Not happy. EDITORS COMMENT: On the very first page where you select the flights you want you are offered the bundle upgrade options for meals, luggage and seat. We agree that water should be provided complimentary and the fact that there are no blankets or pillows could be made clear. However this is a low cost carrier - the reason you chose this flight was because of the cheaper fare. No one can expect a full service product at that fare. This is why this website was developed - to make sure customers are informed before they fly.