Passenger Review

Qantas review by Ren 2013-06-16

6 / 10

15 June, 2013 by ar

Economy Class

SYD-LAX-JFK-LAX-SYD in Economy class on 747. As a platinum member I can access first class check in and first lounge at SYD. Great service at check in, took less than a minute. Priority card for immigration and security check. QF first lounge at SYD is probably the best in the world. Never let me down. Great food and great coffee, service sometimes a bit inconstant really depends on who you get. 747 has very different staff from A380, more matured crews, they did relative good job, professional but something missing from their service, just not the same with A380. Seat was very comfortable, similar with A380. AVOD is great, QF always has good AVOD programs, latest movies and TV shows. Transit at LAX is better than I thought, priority card was distributed just after you get out the aircraft. you have to take your luggage then drop again. Then you will have to go through security check again. You can access the QF first lounge for LAX-JFK leg as well, much better lounge than American airlines. Fully service from LAX to JFK, a hot meal was served. On the way back, QF use Oneworld first class check in counter at JFK. Priority security and QF use BA lounge, it is very basic. Once again you have to get out at LAX but you don't need to go through security again and your luggages go all the way to Sydney. Flight was delay for 2 hours but no problem I rested at QF lounge. It was uneventful trip, I will definitely fly QF to US again in the future.

6

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Qantas

Qantas

Overall Value for Money

4

Seat and Cabin Space

4

Customer Service

3

In Flight Entertainment

5

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline