LOT Polish Airlines review by Andreas 2015-04-20

LOT is in general more or less ok (besides seats, food, friendliness, punctuality - but at least safety quite ok). However, if issues arise it turns out to be a problem. I made such experience twice. The latest was in October 2014, a flight from Krakow via Warsaw to London. The flight from Krakow to Warsaw (very early in the morning) was cancelled due to foggy weather. LOT wanted me to book for the next morning (again very early). The forecast was obviously again foggy weather on BBC. LOT did not listen to me. So I requested to go the same day, later on, through FRA or MUC with LH. They said there were no free or available seats from FRA / MUC to LHR. This was not the case> Repsective flights were on sale on the LH homepage with several economy class seats. So the final outcome was that LOT booked my on a flight to MUC. But not further. And fully on my risk as they said. Ok, done. In MUC LH was very helpful and friendly (and are aware of bad LOT complaints handling): They booked me on the next LHR flight - and all ok. I sent several complaints to LOT. Until now (April 2015, half a year later) I have not received any answer (and it is not about the money for me, just a "sorry").