Passenger Review

Qantas review by Edwin 2013-02-13

6 / 10

12 February, 2013 by

Economy Class

Nov 2012 SIN-PER a330 Qantas A flight which I have taken many times. The main issue is the simply disgraceful fight arrival times, landing at 1am or 4am. Nearly impossible with young children and also causing one to lose a days work. Many frequent business class travellers I know have stopped using Qantas due to this issue and I now usually route through KUL with MAS or use SIA. However this will be addressed on 1 April with a slightly less poor arrival at 11:35pm. The food is usually the same but not unpleasant- lamb stew or chicken stirfry. The children's entertainment packs are very welcome. With Qantas there is usually a very long wait between the end of the meal and clearing of the trays as the staff are clearly having their own lunch- this must a be a union issue as it only occurs on Qantas and has been the case for many years. IFE is of a high standard however the addition of more and updated travel video guides will be helpful- the French and German travel guides still talk about francs and deustchmarks!

6

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Qantas

Qantas

Overall Value for Money

3

Seat and Cabin Space

4

Customer Service

5

In Flight Entertainment

5

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

5

Recommend Airline