Passenger Review

Malaysia Airlines review by BJ 2016-07-13

5 / 10

12 July, 2016 by ar

Economy Class

Had the worst experience with the staff in Jakarta with Malaysian airlines. I flew from Jakarta to Kuala Lumpur and then to London. My luggage was overweight and they insisted I had to pay a fee of 400.00US dollars for excess baggage. I was 15 kilos over. I eventually had to repack at the customer service counter and had to leave behind a duffel bag full of clothes. They were unapologetic and very rude. No customer service or support. I will never ever fly this airline again. After flying all over the world with many other airlines this is the worst experience I've ever had. They treat economy class like garbage. What a shame.

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Malaysia Airlines

Malaysia Airlines

Overall Value for Money

1

Seat and Cabin Space

4

Customer Service

1

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline