United Airlines review by Karen 2015-08-23

I can't believe what has happened to United. I used to fly frequently on the airline. My family, however, is experiencing the NEW United over the past two days of travel. First, a gate agent somehow cancelled their return flight when they were helping with a delay on their way to Hawaii, so when they went to check-in for their return flight, they no longer had a reservation. Then, when a United agent did get them re-booked, she couldn't put my 3-year-old niece in a seat next to at least one of her parents. (This was finally corrected at the gate.) Now, they are stuck in LA where they keep getting told about "small delays" a little at a time, while the website is already indicating a more than 7-hour delay. United can't even get their story straight? And, they haven't been offered vouchers for lunch despite the fact that the Contract of Carriage states that, when the delay is the airline's fault (such as the mechanical problems in this case), the airline will provide food or vouchers over meal times. It looks like the only thing United Airlines is currently successful at is losing future customers. #customerdisservice