Passenger Review

Ryanair review by JP 2017-08-07

5 / 10

15 August, 2017 by ar

Economy Class

Very Poor Customer Services and NO follow-up after flights. Here is the email sent on 12 June 2017: My wife and I travelled the Camino di Santiago from 21-25 May. We flew back from Santiago to Madrid on 26 May with an early flight. It was a SURPRISE to us to learn about the 50Euros charge for check-in... we did not know about it as I had no access to my GMAIL account for almost 1 week... as explained here. My iPhone 6 was stolen from me on Saturday 20 May in Madrid as we were visiting the downtown area, as such I did not have access to Internet during the week. This was not an immediate concern as I had my military phone in case of emergency, which has no access to the internet. Throughout the Camino, the places we stayed at did not offer computer/ business services and as such I have never looked at my GMAIL account. When we bought the tickets, it never mentioned about the fees of 50 Euros. then, I received an email on 24 May (while we were walking he Camino) about the check-in and the possibility of the 50euros - which, we could not do as explained above. RyanAir has NOTreplied!!!

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Ryanair

Ryanair

Overall Value for Money

2

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline