Emirates review by Michael 2016-10-31

During boarding from Dubai to Bangkok my daughter of 12 vomited in the plane (she felt better right after). The cabin-crew pushed us out of the plane by saying Emirates would take my daughter to a medical check and book us on the next flight. No worries, as Emirates would take care of all the costs involved. After the medical check (all was fine), the ground-people of Emirates made us pay 1.000 euro for rebooking to the next flight, no discussion possible. They were not interested in our story. There was no option for us than to pay the money. We flew in from Amsterdam so the alternative was flying back, which would have costs us approx. the same amount. When we came back home after our trip, I filed a complaint about this incident. After 4 weeks Emirates responded that it is standard procedure and hope we do not feel bad about them. No words about the fact that the cabin-crew ensured us that Emirates would take care of the rebooking of the flight nor about the discreditable behavior of the Emirates ground crew. Shame on you Emirates. People, be aware of this airline with their so called customer service and best airline in the world lies.