United Airlines review by Adrian 2017-04-15

I stopped flying United many years ago, after I was bounced twice off flights within one year in the late 90's. I was with a business associate in Atlanta, on a connecting flight. We checked in and were waiting at the gate. When we tried to enter the plane we were told that our seats were given away. They told us that we were not listening to announcements at the gate (true, for the 20 min at the gate we were there we were talking), and that we have to always be alert if we want our seats. We missed our meeting and I decided to not trust this airline again. I remember this incident even now because every time I fly I try to not use United unless I have no other reasonable choice. At the time I thought this might have been just mismanagement. I did not think it was a policy. Hearing about the forcible removal of a passenger recently, I got to say, looks like nothing new -- just worse.