United Airlines review by Sam 2016-04-07

I recently flew back to San Francisco from Osaka, Japan. I had a window seat in Economy and was getting ready to settle in and watch a movie using my own headphones. Unfortunately, the headphone port on my seat was broken. When I asked to switch seats, the flight attendant offered me a middle seat in Economy and, for more money, a window seat in Economy plus. Now really... Is that fair? It's not my fault the headphone jack was broken so why should I have to take a middle seat when a window seat in Economy plus was available. This was an opportunity for United to step and make a customer happy. Instead, they took the low road and gave me a diminished experience. I guess that's who they are....