Delta Air Lines review by R 2015-04-14

Delta recently sent all their skymiles members an email about how they are going to give a lot of miles if your bags are delayed more than 20 minutes. This a sham and a ridiculous promotion. My bags were delayed twice, once my bag came overnight (others got their bags on time), next time all bags were delayed more than 20 minutes. So excited about getting some bonus miles I submitted the forms (they are ridiculous too, you have to fill out several details on their webiste that errors out multiple times). Then after a few days on each occasion I got emails apologizing why I did not qualify. The first time it was because their system showed there was not delay (it was true for the rest of the passengers but not me) and the second time that I had submitted the request a day late. In the latter case I had submitted the request after the completion of my trip and my delay was on the outbound leg, by the time I got home end of the week it was too late. If they are sincere about there promotion and really plan to use this to improve, they should be giving out whatever miles without any forms to fill and using silly excuses to decline requests.