Norwegian review by Keith 2015-03-17

March 2015 - flew Gatwick to Fort Lauderdale: first experience of 'self check in" at Gatwick. Screen was confusing but staff helpful (except the information woman who was rude). Flight was late, poor announcements and updates. Boarding slow and confused. Crew were nice but seemed chaotic & had trouble finding prepaid meal customers. Call button was ignored. Dreamliner a big disappointment, felt like a single aisle aircraft, cramped, gimmicky lights, auto windows didn't work, tissues stuck in the perimeter lights to stop dripping water, both planes smelled of poo all the time, difficult to sleep and noisy (overhead bins reflect sound downwards). A330s much nicer. Choice of films/tv limited. Touch screen rubbish. Hollywood airport a nightmare! Waited ages to disembark, on buses, only three officers for a plane of 360. Like a scene from Bladerunner to get bus to Rentacar. Return flight a little better, only slightly late. Not sure if it was really saving £50 a seat???