Our baggage was lost. We understand this happens and this was not our issue. Our issue was that when we contacted air canada about this problem they answered NONE of our questions, they had no idea where our bags were despite having the baggage number, and nothing to help resolve the problem. They wouldnt even let us speak to manager to get our questions answered. Horrible customer service.
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Air Canada
Overall Value for Money
1
Seat and Cabin Space
2
Customer Service
2
In Flight Entertainment
3
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
2
Recommend Airline