United Airlines review by Tina 2015-11-02

I travel with United several times a year for International flights, Euorpe to the U.S. My last experience, Oct 21, 2015, is turning out to be a nightmare. I missed my connection in London , going to Toronto, was not even offered a diffrent flight, purchased new tickets to get back to my destination. I have spent everyday since then trying to get rebooked, with no luck. United's customer service is just terrible. I have tried evey method of communication including phone, email and Facebook. They just do not seem to care that they have a unhappy customer. On Friday Oct 30, I finally receive a email from United asking me when I would like to travel, immediately I respond, now its been 3 days and they still have not gotten back to me. They really need to evaluate how they treat customers. EDITORS COMMENT: A missed connection and therefore alternate solution should be sorted out at the airport so im not sure why you are having to go online to do this. The airport should have given you all the options available to you. If you were traveling on a non flexible fare and the missed connection was not the airlines fault then you will probably have to buy another ticket.