KLM review by WILLIAM 2015-11-17

SENIORS BEWARE IF YOU USE KLM WEB SITE AND THEY USE AIR ALITALIA AS A CARRIER, THEIR LUGGAGE POLICYS WILL COST YOU MORE MONEY.AFTER YOU HAVE NO OPTION BUT TO PAY DON'T EXPECT KLM TO HELP YOU WITH IT THEY WILL PASS THE BUCK SAYING YOU HAVE TO DEAL WITH AIR ALITALIA EVEN THOUGH YOU BOOKED THROUGH THEM AND OUR EXPERIANCE WITH THEM IS ONCE THEY HAVE YOUR MONEY YOU ARE OUT OF LUCK GETTING ANYWERE SO SENIORS MAKE SURE YOU KNOW WHAT YOU ARE BOOKING (READ ALL THE FINE PRINT)ON ALL SEGMENTS OF YOUR FLIGHTS. We understand your sentiment regarding your experience with KLM, Air France and Alitalia. However, after careful consideration, we can only stand by our previous statements: as this flight was operated by Alitalia, they should be the ones to handle your claim. We are sorry to hear that they've been referring to KLM and we can imagine that being sent from pillar to post is not ideal. Unfortunately though, we are unable to assist you further. Kind regards, KLM Facebook Team