Passenger Review

Lufthansa review by Emin 2016-08-13

5 / 10

12 August, 2016 by ar

Economy Class

I flew with them before and didn't have a lot of issues. This time i booked a flight with Lufthansa and somehow they just decided to cancel my flight without even notifying me. I have been calling them past 4 weeks and sent so many emails however they did not get back to me. Every time I call, I get someone new and all they tell me is they are reviewing my case. Several of their costumer service agent admits that they have cancelled my flight by error however, they were still not able to resolve my issue. I am flying in couple weeks and I am hoping that someone will contact me before that or they will just refund my money due to cancellation. I highly doubt that Lufthansa is even reading this reviews but if they do my case number is 30536342.

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Lufthansa

Lufthansa

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline