Passenger Review

JetBlue Airways review by Logan 2016-07-02

3 / 10

01 July, 2016 by ar

Economy Class

This is strictly a customer service review. My midnight flight has been delayed 4 times after I arrived at the airport & has now been cancelled. The next flight I was put on is 2 days later which is too late. I waited in line for Jet Blue customer service for 1 hour for them to close customer service & re-open in 1 hour (@ 3:00am). When I spoke to customer service on the phone, she didn't know what airports are in Dominican Republic so she wasn't sure which ones Jet Blue flies into. Her recommendation was that I cancel my flight or check online for the next availability. The car rental I booked through Jet Blue is now my problem & I have to call them directly to cancel & deal with any incurred cost. Worst customer service I have experienced in years. I still have no idea why my flight was cancelled.

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JetBlue Airways

JetBlue Airways

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline