I called Avianca customer service today to get an update on my refund request. I was told my refund request was denied due to not having a medical certificate. However you email about says something different. At this point I am a little annoyed and disappointed with your customer service. I would just like my refund especially since I have the documentation to support my reasoning for no longer going on the trip. It really should be as simple as just transferring my money back to me. I have reached out to you guys several times and every time I am being told something different. This experience does not make me want to ever fly with this airline again. me. I have reached out to you guys several times and every time I am being told something different. This experience does not make me want to ever fly with this airline again.
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Avianca
Overall Value for Money
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