SriLankan Airlines review by E 2016-01-02

Appalling customer service. We were informed first flight was 1 hour late on check-in. We had 45 minute connection at Colombo so asked what would happen when we landed. We were informed the 2nd flight to Male would be held. Flight departed 1h30 late, arriving 1h30 late in Colombo. We were told throughout the flight and even as we disembarked that the 2nd flight was being held. We were directed to the ticket desk when we arrived. Were ignored at the business desk for 15 minutes so after waiting went to the economy queue and were handed tickets for the later flight, 5h30 later. No apologies and no explanations given. Terrible service. Lack of initiative and intelligence shown throughout. 2nd flight departed 30 minutes late, no apologies, no explanation AGAIN, meaning we arrived over 6 hours late into our final destination. Food was good on the plane, as was entertainment. Business lounge at Colombo was spacious and airy but food was poor. Currently trying to claim compensation for delay which is being utterly avoided by Sri Lankan Airlines.