Malaysia Airlines review by Karen 2017-07-15

I had a very bad experience with their customer service. I booked a BUSINESS CLASS ticket and got treated very badly with their employees in Auckland. I also e-mailed my complain/concern to their customer service but I didn't get any feedback and it's already been 3weeks. Their employees were VERY UNPROFESSIONAL especially the SUPERVISOR in charge in Auckland, New Zealand. They combined the check-in counter for Business Class passengers and Economy class. We didn't experience the "Priority Check-in" at all. When we reached the counter, their employee didn't check our ticket and assumed that we were in Economy Class and even told us that our baggage allowance was only 90kilos total (for the 3 passengers), and she wasn't accommodating at all. We had to tell her that we are in Business Class. I looked for the SUPERVISOR in charge and the situation got worsened. HE OVER USED HIS POWER. He threatened us that he will kick us out of the flight without understanding what was going on and sided their employees right away. I travelled with my parents. My dad is 61 years old and my mom is disabled. They were very strict and rude to us.