Passenger Review

Frontier Airlines review by K 2015-10-29

1 / 10

28 October, 2015 by ar

Economy Class

This was the worst experience that I've ever had with an airline. I booked a flight 3 weeks ago with my fiancé and after traveling via train and uber (around 2 hours away) I get to the airport, check in and go to the gate, the lady told us to step aside. My fiancé was not able to go in because Frontier Airlines overbook their flights and didn't have any space for him. After booking hotel and everything the manager tells us that he can only books us for another day. It was very unpleasant, unprofessional and a horrible experience. I lost my flight and my money trying to save with Frontier. I will never again flight with them. EDITORS COMMENT: All airlines overbook all flights but its wrong when they know that there isn't another flight until the next day - fair enough a one or two hour wait but another day just isn't right and that applies to all airlines not just Frontier.

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Frontier Airlines

Frontier Airlines

Overall Value for Money

2

Seat and Cabin Space

1

Customer Service

n/a

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline