The Boarding Group 4 & 5 had to check in their carry on luggage because they said there was no room. We had one approved size carry on. Once we were on the plane I noticed about a third of the above storage bins were empty. They lied to us. There was plenty of space. However, the airline staff brought their carry on luggage aboard. Never had this happen with other airlines. I don't understand why ANA partners with United. They are a far more superior airline. Also, the plane was cold in some areas and warm in others. Could not adjust temperature.
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United Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline