Passenger Review

Lufthansa review by Gilliane 2017-07-20

4 / 10

19 July, 2017 by ar

Economy Class

I am a very avid traveler who uses UA, BA, Virgin from USA, uk, Nigeria etc on business. This is the first time I travelled due to bereavement. The trip was from uk bhx to Abuja and back to uk. Although I had purchased my ticket through a third party, through stress and grief, I did not notice that my return date was 16 July instead of 17. I explained that it was an honest mistake and if they could allow me to make a difference as I had to be at work. They refused and insisted that I pay the full price or I could not fly. There was a gross disregard for my predicament and I was treated appallingly but the staff not all concern that I was in tears. I had to pay £1200 for a one way ticket and put in the worst possible seat they could find. Being aware that I am just one persenger who might have experience this treatment, it is amazing how behaviors like that go unchecked by your staff. Right now, I am trying to understand if this is a regular happening because it is a Nigerian flight which makes it more incedious in the treatment of your client.

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Lufthansa

Lufthansa

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

2

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline