United Airlines review by Anna 2016-12-17

For the past 3 days I' ve been trying to resolve an issue with my airline ticket for United I have purchased a while back. Spoke to several so called customer service reps that have no clue how to Handel slight more complicated situations. Their solution was to out me on hold for almost an hour more than once. Or hang up on me after veering on hold for so long! It's extremely frustrating that no ona can help. When asked to be transfered to a supervisor they refuse. Refuse! It's unbelievable and so very unprofessional. When I asked for a recording of my initial conversation with reservation agent when purchasing the tickets to go over what she told me and now seems she never said I was told there is no recording. No help what's so ever! Zero. Very rude and unpfrofesional.]