Flew business from US to Germany. On the flight back, one leg of the flight had my business class seat "reclaimed" by United, with no explanation or compensation. United could not even guarantee that I would return to my original location that day. Took another airline instead, and cancelled the United legs. No refund provided by United because I flew one of the legs before cancelling, even though the possible options were only in coach.
3
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United Airlines
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
1
In Flight Entertainment
3
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
2
Recommend Airline