United Airlines review by Ralph 2014-11-04

We flew United Airlines from Los Angeles to Puerto Vallarta round trip in October 2014. We had selected our seats via their website and when we arrived at the ticket counter the seating had been changed for both flights, this also happened the last time we flew UA. Please print the page when you select your seats for proof at the counter. We also had to check our carryon bags along with 20 other passengers at the gate due to no room in the overhead storage bins, when we landed I noticed 1 overhead bin only had 1 suitcase and 2 bottles of booze, several others had passengers with their suitcase and laptop/ hat/ purse etc; in the overhead storage bins. Other airlines will let you store additional items in the bins once everyone has boarded and stowed the suitcases. These issues are not that big of a deal with use, it just shows that this airline needs major improvements regarding customer service.