Southwest Airlines review by DEREK

Absolutely worst flight I’ve had in 15 years! I will never again use this Company even if it’s the absolute last resort. I was a very loyal customer of SouthWest. Rapid Rewards, Credit Card, and 100% flew Southwest every trip I took. Not Anymore! After a week long of meetings in FL im flying back to Arizona which is where I live. We had a layover in Atlanta. After flying 7 1/2 hours today my bag doesn’t show up. This is where it all starts. From dealing with the associate by the terminal to dealing with the associate in the Baggage Office. Listen, I understand bags get lost everyday but as a company you should take ownership and help the customer. Not only was she short but did not apologize once. After i explained to her my medication, truck keys, etc. are in my bag it’s not “We’ll call you” easy!!! No offer of delivering my back, no credit of any kind nothing. Now I’m taking a $52 Uber ride home while I pay another day at economy parking, no medication, and oh yea work tomorrow morning at 8 am. The airport is 1 hour away from where I live.