Emirates review by Nicola 2016-11-01

Unlike other companies, Emirates found a way to save a lot of money when it goes to refund their beloved customers for damaged luggage. After damaging my luggage, I was not offered a new luggage but a money refund......and here comes the surprise. They asked me the purchase receipt. I replied that I didn't have it, and I provided photographic evidences of the luggage plus a link where to buy the luggage, where Emirates could verify the price. According to Emirates policy though the company refunds only 50% of the value if no receipt is provided. I also proposed to the company to pick up the damaged luggage and to provide a new one, since i just want a luggage to travel and not their money. No way, only money refund....at 50% discount. Now, how many of you keep the receipt? I would say just a small number, and of course at Emirates they are well aware of this.